Hi Kate
You were sent an email to your inbox back in October 
read below:
Hello,

We are dealing with issues from Visa/Mastercard and they have  stopped our processor temporarily so your card was not processed it just generated the order for us. We will get another one up but it will take a little time but in the meantime, we have another option I can send you a Paypal Invoice the products on the invoice will be masked but the total will be equal to your order and your meds will be the products that will be shipped not the mask products. You will be able to select the option to pay with credit card if you choose and the transaction will go smoothly. I appreciate your patience and we are doing everything possible to give you avenues to process your order. So please let me know if you will be interested in this option and I'll generate the invoice for you right away. Thanks for your patience. 

Best Regards,
KIM
Worldpharmacare